We take pride in our exceptional craftsmanship and attention to detail, while also committed to providing high-quality customer service at every step of your

shopping experience. If you encounter any issues, please first review our return policy and negotiate a solution with us, rather than rushing to file an order dispute.

To ensure that custom curtains meet your needs, we recommend that you carefully read the necessary information such as the hanging top styles, size

measurement guidelines, and linings, and purchase a sample book or color card before placing an order to confirm that the texture and color meet your

expectations. Please note that custom curtains, Roman shades, and blinds generally do not support returns. Before applying for a return, please check whether the

product meets the return conditions. Some products may be marked as "Final Sale", "Non-returnable" or subject to additional return restrictions. Relevant

information can be found on the product details page, and we recommend that you read it carefully before purchasing.

Can I Return?

·Both in-stock hardware parts and finished curtains can be returned.

·Customized products (including curtains, sunshades, and custom tracks) are exclusively crafted by a professional team of craftsmen according to your

personalized needs. Since they cannot be resold to other customers, returns are generally not accepted except in cases of quality issues; if the product is made in

full accordance with the original order details, returns will also not be accepted.

·If the curtains do not fit due to incorrect measurements of your windows/doors, please feel free to contact us. We will make every effort to assist you in finding the

best remedy, and you can enjoy a 20% discount on the second set of products (valid within 30 days after the first order is signed for receipt).

·Fabric color cards and sample books, once sold, are non-returnable.

·If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

·If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Returnable:

If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new products for

you, or modify the issues in another way to make you satisfied.

Ready-to-ship hardwares and Ready-Made that can be returned or refunded within 30 days of receiving must meet both of the following conditions:

Return Time Limit:

Any reasonable return request will be accepted and handled within 30 days upon your receipt. Overdue return request might be rejected. We remind you to check

the products as soon as you receive them.

Return Shipping Address:

Once return request was approved, you will be provided with return shipping address by email.

Refund:

Once you send back returned products, please email at support@inoutzcurtain.com to advise us with trackable tracking number, we shall handle refund after

inspection within 3-5 days upon receipt. Refunded amount will be back to you original payment method card, and it normally need 3-7 days to reflect on your credit

card.

Non-returnable/Non-refundable:

The following conditions do not qualify for return/refund for Ready-Made or Made-to-Order drapes.

Misunderstood the image of the product.

Items do not fit properly but were made accurately.

Drapes are too heavy.

Not the color you wanted.

Change of mind / No longer wants it.

Not the quality you wanted.

Ordered the wrong item by mistake.

Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The finished width of the drapery may be 1–3 inches wider than the selected width to

help minimize light leakage along the bottom edge caused by the natural pull of gravity when the fabric is hanging.

Order come later than expected.

Customer is unable to sign for the package due to customer's own reasons.

Item were ordered by mistake.

Incorrect measurement.

Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).

Color variation due to adding a liner (compare lined drapes vs unlined).

Color variation due to adding different liners to the same color curtain.

Shading rate is not expected.

Shading Rate

We offer a variety of liner fabric options to achieve different levels of light control, including Privacy, Room Darkening, Blackout, and Thermal effects.

Please note that the perception of shading levels may vary from person to person and can be influenced by environmental factors such as lighting conditions and

room layout.

Kindly understand that "shading rate" is not considered a product misdescription, as it is inherently subjective and may appear differently in real-life settings.

Color

Please note that color may appear different from online images due to variations in monitor settings, lighting conditions, and dye lots. We kindly ask you to keep

this in mind when placing your order, as returns based on color differences are not accepted.

Due to the nature of fabric dyeing, reasonable color variation between the sample booklets and the final drapery is to be expected and considered normal.

The shipping cost of returns (Only for Curtain Rods)

Depending on the reason for return, once your return is approved, you may be responsible for return shipping costs. We will refund you the products cost when we

receive the returns.

Refunded products cost = Order amount - (Handling + Packing +Shipping Fee), that account for 30% of order amount. Finally you get refund amount, 70% of order

amount.

Disputes & Chargebacks

Filing a dispute is often not the most efficient solution for either party. It may lead to significant delays, and your funds could be held by the bank for up to 90 days.

We encourage you to reach out to us directly, as we are committed to resolving any issues quickly and fairly through open communication. Our mutual goal is to

ensure a smooth experience and avoid unnecessary chargebacks.

Package Lost

For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found,

we will arrange for you to resend the order. Please know that we do not accept refunds in these cases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time

before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@inoutzcurtain.com.